Privacy Policy is important to us at Universal Primates, and this page explains exactly what personal information we collect, how we use it, and the choices you have when you visit our website or purchase a baby monkey from our store. Effective Date: 12/09/2026.
1. Information We Collect
When you browse our website, create an account, place an order, or contact our team, we may collect information such as your name, email address, phone number, shipping address, and payment details processed securely through our payment provider. We also automatically collect technical information like your IP address, browser type, and pages visited to help us improve the site.
2. How We Use Your Information
We use the information we collect to process orders, arrange safe shipping of your new companion, respond to customer service inquiries, send order updates, and improve our products and website experience. We never sell your personal information to third parties for marketing purposes.
Our website uses cookies and similar tracking technologies to remember items in your cart, understand how visitors use our site, and personalize your browsing experience. You can control or disable cookies through your browser settings at any time, although some features of the site may not function properly without them.
4. Third-Party Service Providers
We work with trusted third-party providers, including payment processors, shipping and transport partners, and website analytics services, to operate our business. These providers only receive the information necessary to perform their services and are contractually required to protect your data.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying legal, accounting, or reporting obligations related to the sale and shipping of live animals.
6. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, or request deletion of your personal information, or to object to certain uses of your data. To exercise any of these rights, please contact us and we will respond promptly.
7. Children’s Privacy
Our website and products are intended for adult purchasers only. We do not knowingly collect personal information from children under the age of 18, and any account found to belong to a minor will be closed.
8. Data Security
We use reasonable administrative and technical safeguards to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated effective date, and we encourage you to review this policy periodically.
10. Legal Compliance Resources
For general guidance on how businesses handle consumer privacy, you can review resources provided by the Federal Trade Commission. Our Terms of Use page also explains the broader rules that apply when you use our website and purchase a monkey from us.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us at info@universalprimates.com or visit our Contact Us page.
Frequently Asked Questions About Our Privacy Policy
Q: Does your Privacy Policy cover information shared during shipping?
A: Yes, our Privacy Policy explains that shipping partners only receive the minimum information, such as your name and address, needed to safely deliver your baby monkey.
Q: Can I request that my data be deleted?
A: Yes, under our Privacy Policy you can contact us at any time to request access to, correction of, or deletion of your personal information.
Q: Does this Privacy Policy apply to phone and WhatsApp communications?
A: Yes, our Privacy Policy applies to any personal information you share with us by phone, WhatsApp, email, or through our website.